Frequently asked questions
📦 When will I receive my order?
Delivery usually takes 7–15 business days. Delivery times may vary depending on your location and the shipping carrier.
🔍 How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can track it at any time.
💳 Is payment secure?
Yes. All payments are processed through secure, encrypted payment systems. We do not store your card details.
🔄 Can I return my order?
Yes. You can request a return within 14 days of receiving your order, as long as the item is unused and in its original condition.
💰 When will I receive my refund?
After we receive and inspect the returned item, refunds are processed within 3–7 business days to the original payment method.
🛠️ Are the products original?
Yes. All products go through quality checks before shipping.
🌍 Why can’t I place an order?
This usually happens due to shipping restrictions to your region or temporary product unavailability.
📩 How can I contact support?
You can reach us via the Contact Page. We usually respond within 24 hours.
⚠️ Will I have to pay customs fees?
In rare cases, local customs authorities may charge additional fees. These are not included in the product price.
